RETURN POLICIES

For Palma Canaria our clients are the most important thing. This is why the following warranty and return policies are made to provide you with an exceptional shopping experience.

EXCHANGE PROCEDURE VALID:
· Changes are accepted up to 30 days after the purchase was made.
· It will be verified that the replacement parts are new, without showing any signs of use. * Its original design must not have been modified.· Only applies to line products.
· Does not apply to promotional and / or discount items.
· The change will be made for a value equal to or greater than the initial part.
· If the value is higher, the customer must assume this difference.
· We do not refund money.

WARRANTY PROCEDUREVALIDITY:
30 days from purchase date Warranty covers quality / workmanship damage only
· It will be verified that the pieces are clean, in good condition and without any type of modification.
· Pieces must be complete and include their original accessories.
· The following conditions are not grounds for warranty: damage caused by natural wear, excessive use or washing, by abrasion or improper use of the product, abuse such as scratches, scratches and alterations caused by chemical products.
·The part will be reviewed to validate the application of the guarantee. We will repair any manufacturing defect within a period of 15 working days.
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The procedure for the guarantee is as follows:
Send email to info@palmacanaria.co with subject CHANGE AND / OR PC WARRANTY
Include in the message the reason for the change, name of the piece you bought, date of purchase and photograph of the damage.
Send us the piece with the following information: 
      PALMA CANARIA
Carrera 11 # 86 - 32, Office 502
(+57) 314 406 9091      
Bogota Colombia
* Response time: 15 business days
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We recommend that you review the measurements and scale of our products before making your purchase in our virtual store. In case you have more questions about the item you want to purchase, contact us at info@palmacanaria.com or chat with us Via WhatsApp on our page
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* Changes and modifications to the original design may have an additional cost.Keeping and presenting your invoice will allow the exchange or guarantee processes to have a much more agile service.In case of loss or deterioration of your invoice, you can request a reprint of it, through our store or by email info@palmacanaria.co.Remember that your electronic invoice will be sent to the mail provided in accordance with the provisions of Decree 2242 of 2015.